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Thank you for submitting your claim. It will be processed immediately and someone from our team will contact you right away. If you are in the Boise, Idaho area please feel free to bring your device to any Boise, Meridian, or Nampa 360 Wireless location for immediate repair. If you are outside of the area and have an Iphone, once we review and accept your claim take it to your local Iphone genius bar for repair and we will reimburse you within 24 hours after we receive a picture of the receipt. If you are outside of the area and your device is broken someone from the Halo team will arrange for it to be repaired promptly at a local repair shop in your area.