Halo Smartphone Protection Plan Coverage Details

This Protection Plan provides coverage for parts and labor costs to repair or replace Your Product where the problem is the result of a failure caused by:

    1. Normal wear and tear;
    2. Accidental damage from handling (ADH), such as damage from drops, spills and liquid damage associated with the handling and use of Your Product, if the coverage has been offered and purchased at the time of sale with your Protection Plan;
    3. One (1) battery repair or replacement, when the original rechargeable battery is defective as determined by Us and at Our sole discretion. We may require You to return your original defective battery to Us to receive a replacement battery;
    4. Damaged or defective buttons or connectivity ports located on Your Product;
    5. For defective pixels we will match the manufacturer’s warranty for the Term of Your Protection Plan. In the absence of a manufacturer’s dead pixel policy, We will cover a failure of three (3) or more defective pixels within a one square inch area of the display;
    6. Dust, internal overheating, internal humidity/condensation;
    7. Defects in materials or workmanship;
    8. One Device replacement with refurbished device, (Within 2 yr) If device is deemed unfixable by authorized Halo Dealer.

WHAT IS NOT COVERED:

    1. Any and all pre-existing conditions that occur prior to the Coverage Start Date of this Protection Plan;
    2. Intentional damage;
    3. Lost, stolen, or irretrievable items;
    4. Any product that is fraudulently described or materially misrepresented;
    5. Maintenance, repair, or replacement necessitated by loss or damage resulting from any cause other than normal use and operation of the product in accordance with the manufacturer’s specifications and owner’s manual, including, but not limited to, exposure to weather conditions, failure to properly clean, maintain or lubricate, operator negligence, misuse, abuse, improper electrical/power supply, improper equipment modifications, attachments or installation or assembly, vandalism, animal or insect infestation, battery leakage, act of nature (any accident caused or produced by any physical cause which cannot be foreseen or prevented, such as storms, perils of the sea, tornadoes, hurricanes, floods and earthquakes), or any other peril originating from outside the product;
    6. Defects due to the initial installation, assembly or hookup of Your Product;
    7. Cases wherein the manufacturer acknowledges the existence of a valid manufacturer’s warranty and denies a claim against the manufacturer’s warranty;
    8. Claims made under any improperly or incorrectly purchased Protection Plan;
    9. Cosmetic damage to case or other non-operating parts or components which does not affect the functionality or the covered product;
    10. Product(s) with removed or altered serial numbers;
    11. Manufacturer defects or equipment failure which is covered by manufacturer’s warranty, manufacturer’s recall, or factory bulletins (regardless of whether or not the manufacturer is doing business as an ongoing enterprise);
    12. More than one Replacement (refurbished) device within a two year period.